Cancellation & Refund Policy

At Public Safety Crime Center (PSCC), we prioritize your satisfaction with our anti-theft and recovery products and services. Should you need to cancel your purchase, our refund policy aims to provide clarity and fairness to all customers.

Cancellation Process: a. To cancel a purchase for a product or service package offered by PSCC for anti-theft and recovery products and/or services, please adhere to these steps: i. Contact our customer support team within a period of thirty (30) calendar days from the purchase date and/or acceptance date of offered service terms with a formal cancellation request. The formal cancellation request can be accomplished by:
- Calling our customer support department, where the canceling party will receive an email confirming the cancellation request has been processed.
- Sending an email to support@psccmail.org, with a written request to cancel, where the canceling party receives an email confirming the cancellation request has been received and processed.
- Visiting our "cancellation request" page and submitting the request, where after submission, the canceling party receives an email confirming the cancellation request has been received. ii. Provide your order details and reason for cancellation. iii. Return any sent and received service products issued at the time of purchase and/or start of subscription for issued services within sixty (60) calendar days from the date of a formal request for cancellation. b. Upon receipt of your formal cancellation request, any subscription fees for services initially agreed upon will cease.
Refund Eligibility: a. Cancelling within the specified time frame entitles you to a refund of the amount paid. b. Refunds will adhere to our refund policy, which may vary based on the specific product or service purchased.
Refund Process: a. Upon approval of your cancellation request, refunds will be processed within a reasonable timeframe of 7 to 10 business days from the date of receiving the returned undamaged product(s) issued. b. Refunds will be issued to the original payment method used for the purchase unless otherwise specified.
Additional Charges: a. Failure to return undamaged products within sixty (60) calendar days from the date of a received formal cancellation request to the PSCC support team will incur a $25 service charge deducted from the refund to be issued. b. If a formal cancellation request is received after thirty (30) calendar days from the date of purchase but before one hundred and eighty (180) calendar days from the date of purchase, a $25 charge will be imposed on the canceling account holder, deducted from the refund to be issued. c. Failure to return undamaged products within 180 calendar days from the formal date of cancellation request will disqualify the purchaser from receiving a refund.
Contact Us: For assistance with canceling your purchase or any inquiries, please contact our customer support team by emailing: support@psccmail.org, or you may also click "Cancellation Request" to submit your formal cancellation request.
Affiliate Services and Products: For services or products acquired through our affiliates, cancellations must be made directly with the respective affiliate company or service provider. PSCC will not be liable for, nor able to facilitate, the cancellation and refund process for these affiliate services and products. Please contact the affiliate service or product provider directly for their cancellation and refund policies. You can reach out to PSCC for the necessary contact information of the affiliate.
Exceptions: Certain products or services may have specific cancellation policies or restrictions, which will be communicated at the time of purchase.

By purchasing our anti-theft and recovery products or services from PSCC, you acknowledge and agree to adhere to our cancellation policy. We reserve the right to update this policy as needed, with changes taking effect upon posting on our website.

Last updated: 03/20/2024